Wishing to Improve Customer Service?
‘If we don’t take care of our customers – someone else will!’
It’s no great secret that when it comes to customer service Vietnam has considerable room for improvement. Too often organizations simply employ more staff in an effort to improve service. This doesn’t work. As someone once observed ‘Customer service is not a department, it’s an attitude’. At Corporate Edge we believe that attitude starts at the top, which is why our initial training focuses on senior and departmental management rather than line and floor staff. Instill the right attitude at the top and the bottom will take care of itself! Customer Service Courses for Management include
• Leadership in the workplace
• Train The Trainer
• Assertive Communication
• Cross Cultural Communication
• Customer Edge Service System (C.E.S.S)
CESS is an integrated approach to customer service aimed at insuring that Customer Service becomes an integral part of your organization and engenders an attitude of service across all staff within the company.
One of the key strategies of CESS is to cross-match individual staff member job roles and sub-tasks with identifiable and measurable customer service criteria.
Once the appropriate training has been provided, staff members’ performance can be assessed and measured against customer service criterion.
Financial and promotional rewards are then linked to the quality of service being delivered to customers by each individual.
To find out more about how CESS and other customer service training courses can help you gain a competitive edge in business and service please contact our offices directly or complete the ‘contact ‘ form on this site
For further information about these and other customer service courses please contact our offices directly or complete the contact form on this site.